Refund policy

INTIMMI — Refund and Return Policy

1. Return Eligibility You may request a return within 14 days of receiving your order. To initiate a return, you must contact us at support@intimmi.com before sending any item back. Returns sent without prior authorisation will not be accepted.

2. Condition of Returned Items To be eligible for a return, items must be unworn, unused, unwashed and returned with all original tags, packaging, protective strips and hygiene seals intact. Items showing signs of wear, washing, fragrance, deodorant, cosmetic marks, damage caused by the customer, or missing original packaging are not eligible for return.

3. Hygiene and Health Protection For hygiene and health-protection reasons, underwear and intimate garments cannot be returned once the hygiene seal, protective strip or sealed packaging has been opened, removed or damaged. This exception applies only to the extent permitted by applicable consumer law.

4. Non-Returnable Items The following items are non-returnable where permitted by law: gift cards, final-sale items and personalised products.

5. Return Shipping Costs For ordinary returns or changes of mind, the customer is responsible for return shipping costs. INTIMMI will cover reasonable return shipping costs when an item is defective, damaged on arrival or different from the item ordered.

6. Damaged, Defective or Incorrect Items If your item arrives damaged, defective, incorrect or incomplete, please contact us immediately at support@intimmi.com. We will arrange an appropriate remedy in accordance with applicable consumer law.

7. Refund Process Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days of inspection. Please note that your bank or payment provider may require additional processing time beyond this period.

8. Original Shipping Charges Original shipping charges are non-refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.

9. Exchanges Exchanges are subject to product and size availability. The fastest method may be to return the eligible item and place a new order once the return is accepted.

10. Order Cancellations and Changes Orders may only be cancelled or changed before processing or fulfilment begins. Contacting support does not guarantee cancellation if fulfilment has already started. Please contact support@intimmi.com as soon as possible.

11. Consumer Rights Nothing in this policy removes or limits your mandatory statutory consumer rights under applicable law.